Shipping policy

TIDES — Shipping Policy

Last updated: June 2026

Order Processing

All orders are processed within 1–2 business days, excluding weekends and federal holidays. Once your order ships, you will receive a confirmation email with your tracking information.

During high-volume periods such as product launches or promotions, processing times may be slightly extended. We appreciate your patience.

Shipping Options & Delivery Estimates

TIDES ships within the United States only. The following shipping options are available at checkout:

Standard Shipping — Free | Estimated delivery 5–8 business days
Express Shipping (UPS) — Calculated at checkout | Estimated delivery 1–2 business days

Delivery timeframes are estimates and are not guaranteed. Business days exclude weekends and federal holidays.

Order Tracking

Once your order ships, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to update in the carrier's system.

You can track your order directly through the UPS website using the tracking number provided.

Lost or Delayed Packages

If your package appears lost or has not moved in an unusual amount of time, please contact us at support@tidestrips.com. We will work with UPS to investigate and resolve the issue as quickly as possible.

Please note that once a package is transferred to the carrier, TIDES is not responsible for carrier-related delays. However, we will always do our best to help.

Incorrect Shipping Address

Please double-check your shipping address before completing your order. TIDES is not responsible for orders shipped to an incorrectly provided address. If you notice an error immediately after placing your order, contact us at support@tidestrips.com and we will do our best to correct it before shipment.

Damaged Items

If your order arrives damaged, please contact us at support@tidestrips.com within 48 hours of delivery. Include your order number and photos of the damaged product and packaging so we can resolve the issue promptly.

Our Commitment

Every TIDES order is carefully packed to ensure your strips arrive in perfect condition. We take pride in a smooth, reliable delivery experience from our facility to your door.

Questions? We're here. 📧 support@tidestrips.com