Refund policy

TIDES — Refund & Return Policy

Last updated: June 2026

Overview

We stand behind every strip we make. If something isn't right, we want to make it right. Please read the policy below — and if you have any questions, our team is always available at support@tidestrips.com.

30-Day Return Window

You have 30 days from the date of delivery to request a return. After 30 days, we are unable to accept returns or issue refunds.

To be eligible for a return, your item must be:

  • Unopened and unused
  • In its original, sealed packaging
  • Accompanied by your receipt or proof of purchase

Because TIDES strips are ingestible wellness products, we cannot accept returns on any opened or partially used items. This policy exists to protect the integrity and safety of every product we ship.

How to Start a Return

Contact us at support@tidestrips.com before sending anything back. Returns sent without prior authorization will not be accepted and cannot be processed.

Once your return is approved, we will email you a prepaid return shipping label along with instructions. Please ship your return to:

TIDES 32107 Lindero Canyon Rd Westlake Village, CA 91361

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or incorrect, contact us immediately at support@tidestrips.com with your order number and a photo of the issue. We will prioritize a replacement or full refund at no cost to you — no return required for damaged or incorrect orders.

Non-Returnable Items

The following cannot be returned or refunded:

  • Opened or used strips
  • Items purchased on sale or with a discount code
  • Gift cards
  • Items outside the 30-day return window

Exchanges

We do not offer direct exchanges. If you'd like a different product, return your unopened item within the 30-day window and place a new order once your return is approved.

Refunds

Once we receive and inspect your return, we'll notify you by email whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days.

Please allow additional time for your bank or card issuer to post the credit to your account. If 15 business days have passed since your refund was approved and you haven't seen it, contact us at support@tidestrips.com.

Shipping

TIDES ships within the United States only. Return shipping is covered by TIDES for damaged, defective, or incorrect orders. For all other approved returns, a prepaid label will be provided and the cost deducted from your refund total.

Contact Us

Questions about your order or this policy? 📧 support@tidestrips.com