Legal
Subscription Policy
TIDES — Purchase Options & Cancellation Policy
Last updated: June 2026
Overview
Some items in our store may be offered as a subscription, pre-order, or try-before-you-buy purchase. This policy explains how each option works and how you can make changes or cancel.
Subscriptions
When you purchase a subscription, you'll receive repeat deliveries based on the frequency and duration you select at checkout. Your payment details are stored securely and you will be charged for each delivery on your selected schedule, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their term. If you do not wish to renew, you must cancel before the renewal date.
You can cancel or modify your subscription at any time. Your order confirmation email contains a link to manage your subscription directly. You can also reach us at support@tidestrips.com for assistance.
For information on returns and refunds related to subscription orders, please refer to our Refund Policy.
Pre-Orders
When you purchase a pre-order, you are reserving a product that is out of stock or not yet available. Depending on the product, we may collect no payment, a partial deposit, or full payment at checkout. If a deposit is collected, your remaining balance will be charged when your order is fulfilled and shipped.
You may cancel a pre-order that has not yet been fulfilled at any time for a full refund of any amount paid. Once a pre-order has been fulfilled and shipped, it cannot be cancelled, but you may request a return or refund in accordance with our Refund Policy.
Try Before You Buy
When you select a try-before-you-buy item, we place an authorization hold on your payment method before fulfilling the order. No charge is made at the time of shipment.
You will have a specified period of time to try the product and decide whether to keep it. If you choose to return the item within that window, no charge will be made. If the return window passes and the item has not been returned, your payment method will be charged for the full purchase amount.
Instructions for returns under this program will be included with your order. You can also contact us at support@tidestrips.com with any questions.
Contact Us
Questions about your subscription, pre-order, or try-before-you-buy purchase?
📧 support@tidestrips.com 📍 30 N Gould St, Ste N, Sheridan, WY 82801 📞 (833) 442-8999